Olark works similar to any other live chat applications out there. Cons: Olark should introduce a spellcheck feature. Updates 22 May 2018 - General updates, Power Ups added. The software boots up all the time, we haven't had any technical issues or problems with it, and the program does what it says it will do. While its up 99% of the time any down time during business hours is not good. Integration with other applications is also easy. If Olark allowed us to send graphics, screen caps, images, it would be the perfect platform as my team loves the ease of use and friendly tools.
It allows us to see who is on our site live and multiple users can engage with site visitors. Able to modify to fit my needs. So, it is important to check out what makes it special from the competitors. Getting back to the reviews, step one was trying to get the installation code. No one does and their is an opportunity for someone to come up with a single website widget that integrates all 3 of those functions so you don't have to clutter your site with lots of different messaging apps.
It has good features that is very much needed for engaging with customers. Stability: There have been some stability issues in the months before January 2017, but Olark seems to be on it and it improved recently. Recommendations to other buyers: I really can't imagine why someone wouldn't try it. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users. The integration aspect is seamless and isn't painful like some other chat systems. Feature-rich and easy to use and configure, Olark allows us to respond quickly and simply to technical, marketing or customer service change requests.
Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. On the other hand, its functionality and customization are limited and the software does not offer co-browsing feature, anymore. While all of these were overwhelming from a tool that asked not a dime for its services, many of the above mentioned options are only accessible in a premium plan. This will only take a few minutes and it even works on hosted platforms such as Shopify. Would like to organize the past chats a little more.
Cons: At the time it required using a third-party chat program on your local computer e. The verdict for Olark live chat All in all Olark offers a pretty decent feature set. Olark is definitely for you if you are looking for a simple solution to collect standardized feedback from your customers. The ability for our clients to access our representatives within two separate departments within a single chat box really brings the whole story together. Live chat software is only the start of the solution to proactive customer engagement. We get a lot of thanks from our users for being so easy to get in contact with. We especially like the chat log feature.
Ever since then, it has been tremendously helpful for both customer service inquiries and sales requests. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website. The second section top is where you can find quick access buttons to some of the features listed on the left. It would be better to have notifications on the computer, not on a computer window. You can get advantages including a High Load Dashboard, various types of agent reports and 24×7 support system. Recommendations to other buyers: Keep up the good work! You could easily switch between multiple chats from the left sidebar on the dashboard.
You can also see how many chats go unanswered and when, and try to figure out why. This way,agents will spend less time correcting typos. One of the best things we liked is the the integration facility. I love Olark's simplistic approach ,everything from its user interface ,add-on services and features are simplified for teams and organizations to have a perfect understanding of how they work ,and how best to maximize their impact on an organizations sales customer service activity. The live support feature is web-based and easy to embed to other framework or applications. Even if you dont have the ability to control the users screen for them, the ability to simply see what the user is doing and be able to direct them was paramount! Pros: Ease of use, and set up Cons: Nothing - no concerns at this point and we have used it for a few years now.
In general it is a great tool to get more genuine customers on to your system. It is strange that the company decided to abandon a co-browsing feature which was truly unique. Could have a nicer back end user interface face and from the web for clients Overall: The product does what as been described. While the free version is okay, I may need to get a premium version real soon. Chat features -Chat client that customers use The client is pretty basic. I've helped many clients implement this chat feature on their site.
We would love if a feature was developed where both front end and back end users could attach screenshots. The best time to solve an issue is right when it happens. The customization features are simple enough that anyone can set up the integration. All transcripts are encrypted when saved. It would be great if there was customization options for how large the text is in the back of our chat settings. Overall: Olark is simply the evolution of Customer Service.
Block a user from entering a credit card number yes, it happens or custom RegEx matches, 2. Integrate with your favorite software Live chat is great on its own, but it's even better when it's connected to the rest of your sales, marketing, and support process. With Olark, you can route chats to email if your team is offline. So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great! Many plans and features including team management, transcripts, visitor page and cart tracking. Pros: The ease of integration and simplicity of the setup and customization Cons: The removal of the co-browsing feature. We didn't get much traction with it. Recommendations to other buyers: Some of our users have complained about the inability to completely close the chat tab.